Frequently Asked Questions

Your questions about currency exchange services answered

Choosing an online currency exchange that adheres to HMRC and anti-money laundering requirements is a 100% safe option. CurrencyMAX ensures every regulation and law is followed to keep you and our business safe, providing a stress-free exchange process.

To meet necessary UK standards, we deliver to the address provided during the confirmation process. If your home address is the one listed, this is the address your currency will be sent to.

Unfortunately, we cannot deliver currency to any address. We deliver to the address you provide on your documentation, typically your home address.

We utilise Royal Mail’s insured, recorded and signed-for delivery service to ensure your currency arrives at your door safely. This service insures the currency’s value inside your package and allows for complete tracking from our London-based business to your home.

Our delivery process is highly secure and reliable, and we’ve sent currency to hundreds of customers using this method. As each package is fully insured, you never risk losing money when you choose CurrencyMAX.

We may require certain information from you to complete your currency purchase. This information includes [can you confirm the exact documentation requirements please?]

In line with our anti-money laundering policies, we may need to conduct additional checks before sending currency. This keeps both our business and our customers safe. We will inform you of these checks at the time of purchase.

If you have extra Euros left over or USD lying around after your trip, you can sell your currency back to us at an excellent rate online. Select the ‘buy-back currency’ option, and you’ll be provided with a step-by-step guide to the process.

We offer weekday next-day delivery for many of our currencies, with options available for Saturday delivery alongside our standard service.

Once you start the currency exchange process, we’ll send you an email with all of the details to complete the payment. We make this process quick, easy and stress-free for you from start to finish.